1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and billing information when you create an account.
• Profile Data: Job titles, work locations, crew assignments, and other professional information you choose to provide.
• Usage Data: Information about how you use our services, including job records, time tracking data, dispatch information, and communication logs.
• Location Data: GPS location data when using our mobile applications for time tracking and crew dispatch features (with your consent).
• Device Information: Device type, operating system, browser type, IP address, and mobile device identifiers.
• Communication Data: Messages, files, and other content you share through our platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information including confirmations and invoices
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and provide customer support
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize and improve your experience with our services
• Facilitate crew dispatch, job management, and time tracking functionality

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Consent: We may share information with third parties when you give us permission to do so.
• Within Your Organization: Information may be shared with other users in your organization as necessary for the services to function (e.g., crew members seeing job assignments).
• Service Providers: We work with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Protection of Rights: To protect the rights, property, and safety of rivvex, our users, or others.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your personal information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hello@rivvex.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. For more information about our use of cookies, please see our Cookie Policy.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: