1. Who We Are

Rivvex ("Rivvex," "we," "us," or "our") provides operational management software designed for trade contractors, including job management, crew scheduling, equipment tracking, time tracking, and integrations with accounting, payroll, and other business management platforms.

This Privacy Policy applies to all users of our Services in the United States, including through integrations with third-party platforms such as accounting software, payroll providers, and other business management tools.

2. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly

• Account Information: Name, email address, phone number, company name, password, and billing details when you register or subscribe.
• Profile Data: Job titles, work locations, crew assignments, and other professional details.
• Payment Information: Credit card or other payment details (processed securely by third-party payment providers).
• Communications: Messages, files, or attachments you send through our platform or to our support team.

B. Information Collected Automatically

• Usage Data: Logs of user activity such as logins, job updates, time entries, and feature interactions.
• Device Information: Browser type, operating system, IP address, and mobile device identifiers.
• Location Data: When using our mobile apps, we may collect GPS data for time tracking, dispatch, and job site verification (only with your explicit permission).
• Cookies and Tracking: We use cookies and similar technologies to remember preferences, improve user experience, and analyze site traffic. (See Section 11 for details.)

C. Information from Third Parties

• Third-Party Integrations: If you connect your Rivvex account to third-party platforms (such as QuickBooks Online, payroll providers, or other accounting and business management software), we may access business, time tracking, or accounting-related data (such as invoices, payroll data, customer information, or job details) necessary to provide our Services.
• Service Providers: Data received from payment processors, hosting platforms, or analytics providers.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Services
• Process payments, invoices, and transactions
• Facilitate crew dispatching, job management, and reporting
• Send technical notices, updates, security alerts, and support messages
• Communicate with you about updates, support, and policy changes
• Respond to your comments, questions, and provide customer support
• Monitor usage patterns and system performance
• Prevent fraud, abuse, and security risks
• Personalize and improve your experience with our Services
• Comply with legal and regulatory obligations

4. Phone Numbers and SMS Communications

4.1 Collection and Use: When you provide your phone number to Rivvex, we may use it to:

• Send you SMS/text messages related to your account, including authentication codes, security alerts, and service notifications
• Facilitate crew dispatching and job-related communications
• Provide customer support via phone or text
• Send important service updates and policy changes
• Deliver time tracking reminders and job assignment notifications

4.2 Opt-In Consent: By providing your phone number, you expressly consent to receive SMS/text messages and phone calls from Rivvex. Message and data rates may apply. You are not required to provide your phone number, but certain features may be unavailable without it.

4.3 Third-Party Phone Numbers: If you provide phone numbers for other individuals (such as crew members or team members), you represent that you have obtained their express consent to receive communications from Rivvex. We rely on your representation that proper consent has been obtained. You are responsible for maintaining records of such consent and ensuring compliance with applicable laws, including the Telephone Consumer Protection Act (TCPA).

4.4 Opt-Out Rights: You may opt out of receiving SMS/text messages at any time by:

• Replying "STOP" to any SMS message from Rivvex
• Contacting us at hello@rivvex.com
• Updating your communication preferences in your account settings

After opting out, you will no longer receive SMS/text messages, but you may continue to receive important account-related communications via email or other channels. Opting out may limit certain features of the Service.

4.5 Data Sharing: We may share phone numbers with trusted service providers who assist us in delivering SMS/text messages and phone communications, such as telecommunications service providers. These providers are contractually obligated to protect your information and use it solely for the purpose of delivering communications on our behalf.

4.6 Security: Phone numbers are stored securely and encrypted at rest. We implement access controls to limit which employees and systems can access phone number data, and access is logged for security and compliance purposes.

5. Third-Party Integrations and Data Handling

Rivvex integrates with various third-party platforms (such as QuickBooks Online, payroll providers, accounting software, and other business management tools) to enhance our Services. If you connect Rivvex to any third-party integration:

• We only access the specific data necessary to deliver our integration features (such as syncing jobs, time entries, invoices, payroll data, or other relevant business information).
• Access tokens and credentials used to connect to third-party services are stored securely and handled in accordance with each provider's security requirements. Where required, tokens are stored only in volatile memory and are not persisted to disk or permanent storage.
• You can disconnect Rivvex from any third-party integration at any time via your Rivvex account settings or directly through the third-party service.
• We do not share or sell data obtained from third-party integrations to any other parties.
• Our use of data from third-party integrations is subject to both this Privacy Policy and the respective third-party provider's terms and policies.

6. Information Sharing and Disclosure

We do not sell or rent personal information. We may share information in the following limited ways:

• With Your Consent: We may share information with third parties when you give us permission to do so.
• Within Your Organization: Crew or team data may be visible to managers and administrators within your organization for operational purposes (e.g., crew members seeing job assignments).
• Service Providers: We engage trusted third parties for hosting, analytics, email delivery, and payment processing. These providers are bound by strict data protection obligations.
• Legal Compliance: We may disclose data to comply with applicable laws, legal processes, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Protection of Rights: To protect the rights, property, or safety of Rivvex, our users, or the public.

7. Data Security

We implement commercially reasonable technical and organizational safeguards to protect your information, including:

• Encryption of data at rest and in transit
• Access controls and authentication
• Regular security audits and vulnerability testing
• Employee training on privacy and security
• Incident response and breach notification procedures

While we strive to maintain high standards of security, no online service is completely secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain personal information for as long as necessary to:

• Provide the Services and fulfill our contractual obligations
• Comply with applicable laws and accounting requirements
• Resolve disputes and enforce agreements

When your account is deleted, we will delete or anonymize your personal information within 90 days, unless retention is required by law (e.g., financial or tax records).

9. Your Privacy Rights

Depending on your state of residence, you may have rights under applicable U.S. privacy laws (such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)). These may include:

• Right to Know: Request information about the categories and sources of data we collect.
• Right to Delete: Request deletion of your personal data, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate information.
• Right to Opt-Out: Choose not to have your data shared for cross-context behavioral advertising (we do not sell data, but this right still applies).
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
• Right to Portability: Request a copy of your data in a machine-readable format.
• Right to Objection: Object to processing of your personal information.
• Right to Restriction: Request restriction of processing your personal information.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at hello@rivvex.com. We may verify your identity before fulfilling your request.

10. Team and Organizational Accounts

If you use Rivvex as part of a company or crew:

• Your employer or organization's administrators may access or manage your account data, including job and time-tracking records.
• Requests to access, modify, or delete data related to your employment may need to go through your organization.

11. Data Storage and Transfers

We store all personal information on secure servers located in the United States. If data is processed by service providers in other jurisdictions, we ensure that adequate contractual protections are in place to maintain equivalent privacy safeguards.

12. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Authentication and session management
• Remembering preferences
• Analytics and service improvement

You can manage cookie preferences through your browser settings. Certain cookies are essential to the operation of our platform and cannot be disabled. For more details, see our Cookie Policy.

13. Third-Party Links and Integrations

Our Services may contain links to third-party websites or integrations with external platforms (e.g., QuickBooks Online, payroll providers, accounting software, and other business management tools). We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before using their services.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new "Last Updated" date. Material changes will be communicated through email or in-app notifications. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: